Refund Policy

We understand that there may be times when our customers need a refund. We want to ensure that all of our customers are fully satisfied with their experience with us, so we strive to provide timely and fair refunds when appropriate.

To request a refund for your taxi rides, don't hesitate to contact us via info@merzeemanchester.com or 0161 224 6969 within 14 days of taking your ride. When submitting a refund request, please provide the following information:

• A detailed description of why you are requesting a refund.
• Your order/receipt number for the rides in question
• Any relevant photos or videos necessary to support your claim (if applicable)

We will review each refund request thoroughly and determine if a full or partial refund is appropriate. Please allow 3-5 business days for us to process your request.

If you have any questions about refunds, please do not hesitate to contact our customer service team. We look forward to helping you resolve the issue quickly and efficiently.

However, some banks may take over seven working days to process and release the funds from a refund transaction. We, therefore, suggest contacting your bank directly if the “pending” amount has not been released after seven business days. Banks often have different processing times depending on the payment type used, and they can provide more detailed information on the specific transaction.

Thank you for understanding, and we apologize for any inconvenience this may cause. We hope to continue providing you with the best service possible in the future. If you have any other questions or concerns, don't hesitate to contact us anytime.